This is a translation prepared using artificial intelligence. The original text is the Polish version. If the versions differ, the “Language versions” section describes how this is resolved. Polski

Terms of Service of the “Lokavi Home” App

Version 1.10 – published on 6 November 2026. Amends version 1.9: introduces the virtual AI manager as an optional AI feature and as paid AI usage (section 1, section 3 point 5, section 5 point 10, section 6 points 1, 2 and 7, section 6a point 5, Annex 2 points 2 and 4). Version 1.10 applies from 8 December 2026; until that date version 1.9 applies on the terms described therein (version 1.9 applies from 7 December 2026, version 1.8 – from 6 December 2026, the changes introduced by version 1.7 – from 20 November 2026, and until that date – version 1.4, except for the change to section 2 point 6, which, being exclusively beneficial to users, applies from the date of publication of version 1.6). Until the date version 1.10 enters into force, the virtual AI manager is free of charge, until the date version 1.9 enters into force – store selection by an AI model, and until the date version 1.8 enters into force – the home scan; from those dates they are billed like other AI usage (sections 6 and 6a). The provisions on the home payer, the merging of balances and subscriptions on the date version 1.7 enters into force (section 6 point 3, section 6a point 2) remain unchanged.

The Operator's contact details were updated on 7 November 2026 (editorial change – the rest of the text is unchanged).

1. What the App is and who provides it

“Lokavi Home” (hereinafter: the App) is a tool for organising work in a private home: a task plan for domestic workers, a schedule, registers (shopping, faults, laundry, items), daily reports, chat, meals, “right now” requests and announcements, as well as optional artificial intelligence (AI) features: a shopping agent, shopping list reading, store selection for shopping list items, the home scan in the Items module and the virtual AI manager (section 5).

Operator. The App is provided by Sebastian Jabłoński spółka komandytowa with its registered office in Warsaw, ul. Bonifraterska 17, 00-203 Warszawa, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000855880, NIP 5252833038, REGON 386820681, represented independently by the general partner Sebastian Jabłoński (hereinafter: the Operator). Contact: e-mail support@lokavi.pl; correspondence address – the same as the registered office.

Definitions. Consumer – a natural person concluding a contract with the Operator that is not directly related to their business or professional activity. The provisions concerning consumers also apply to a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that person (Article 7aa of the Consumer Rights Act, Article 385⁵ of the Civil Code); providing a NIP does not deprive that person of these rights. Business User – a user who is neither a consumer nor a person referred to in the previous sentence. Price List – a summary of the AI model providers' rates, the exchange rate, the Operator's fee, the start threshold, the top-up amounts, the subscription plans and example costs of the agent's work, available in the payment window in the browser version of the App before each payment. Run – one execution of a task by the shopping agent, one reading of a shopping list by an AI model, one determination of the store for a shopping list item by an AI model (store selection) or one recognition in the home scan by an AI model (scan frame, dictation of a place's contents, room layout on the room model).

Technical requirements. An up-to-date web browser (e.g. Chrome, Safari, Firefox, Edge) or the Lokavi Home app for iOS or Android, and internet access. Using electronic services involves typical risks (e.g. malware, password takeover) – protect your passwords, PINs and devices.

Availability in different countries. The App is not made available in countries subject to a general embargo or to sanctions of the European Union or the United States that prevent this, nor in countries in which its providers do not provide services. AI features (section 5) and content translation may be unavailable in countries in which the AI model provider does not support them.

2. Account and home

An account (e-mail, Apple or Google) may be created by an adult. One account may create many homes and belong to many homes. For technical reasons, the Operator may limit the number of homes created by one account (currently to 20); the limit does not apply to homes already created, and the Operator makes further homes available on request sent by e-mail (section 1).
The person who creates a home becomes its administrator (home owner). The administrator adds people (workers, coordinators, household members), gives them starting PINs or invitation codes and is responsible for whom they give access to.
A profile that logs in only with a PIN (without an account) is fully managed by the home administrator, who may deactivate it at any time.
The user is responsible for keeping their password and PIN confidential and for actions performed after logging in to their profile.
Marketing consents are voluntary and are not a condition for creating an account or using the App. A home administrator with an account may give, change or withdraw them in More → Marketing consents or on the account page.
Who may pay. Orders and payments (balance top-up, AI subscription) may be placed only by an adult home owner logged in with an account (e-mail, Apple or Google). Other people in the home and profiles logging in with a PIN or QR code may not place orders or make payments. The Operator accepts payments from consumers with a billing address in Poland or in another European Union country and from Business Users with a Polish NIP and a billing address in Poland – on the terms and at the prices set out in these Terms and the Price List. A payment with a billing address outside the European Union, with a tax number other than a Polish NIP (e.g. a VAT number issued in another country) or with a Polish NIP and a billing address outside Poland is automatically refunded in full to the payment method with which it was made.

3. Home administrator's obligations towards workers

The home administrator uses the App to organise the work of people they employ or cooperate with, and is themselves responsible for ensuring that this complies with labour law and data protection regulations (in particular for informing workers about work quality control using photos). The App provides ready-made statements that a worker accepts on first login; the administrator may adapt them.
Photos taken in the App are used solely for work quality control and documenting reports. The administrator may not demand photos of persons or of their private belongings.
The administrator is obliged to remove from the home a person with whom they have ended cooperation.
Where the home administrator processes in the App the data of people they employ or cooperate with, or of other people, for purposes going beyond purely personal or household activities, the Operator processes such data on their behalf under the terms of the personal data processing agreement in Annex 2.
A home administrator who enables the virtual AI manager (section 5 point 10) informs the home's workers whose matters the manager is to handle about this in advance – in particular that an artificial intelligence program writes to them, which of their data goes to the AI model and that the administrator sees the conversations with the manager. The App provides ready-made information, which the workers confirm. The administrator does not use the AI manager to evaluate workers or to make decisions on the terms of their work or cooperation.

4. Rules of use

The following is prohibited: using the App in relation to people who have not been informed about how it works; posting unlawful or offensive content or content infringing the rights of others; attempts to gain access to other people's homes or data; automated querying of the service outside the provided interface.
The Operator may block an account or home that violates the Terms or the law, after a prior request to cease the violations, and in flagrant cases immediately – on the terms set out in section 4a.

4a. User content, notices and blocking

The App stores content entered by home users (e.g. messages, photos, task descriptions). The content is visible only to people from the given home. The Operator does not review or moderate it on its own initiative; it acts on the basis of notices, orders of authorities or in the event of a security breach.
Unlawful content (in particular content infringing personal rights, copyright or criminal law) and content violating section 4 are prohibited.
Anyone may report content they consider illegal by e-mail to support@lokavi.pl, providing: an explanation of why the content is illegal; an indication of the content (home, place in the App, date, screenshot); the name and surname or the name and e-mail of the notifier (does not apply to reports of offences against sexual freedom and decency involving minors); a statement that the notice is made in good faith and that the information is true and complete. The Operator confirms receipt of the notice, examines it without undue delay and informs the notifier of the decision and of the possibility of challenging it.
If the Operator removes or blocks content, or restricts or suspends access to a home or account, it provides the user by e-mail with a statement of reasons (the type and scope of the restriction, the circumstances, the basis – a provision of law or a provision of the Terms, information on whether the decision was taken by automated means) and information on the possibility of appealing to support@lokavi.pl within 6 months, on out-of-court dispute resolution and on judicial redress. Appeals are examined by a human within 14 days.
The point of contact for the authorities of Member States, the European Commission and the European Board for Digital Services (Article 11 of the Digital Services Act) and for users (Article 12) is the e-mail address legal@lokavi.pl (Article 11) / support@lokavi.pl (Article 12); communication in Polish or English.
The Operator promptly notifies law enforcement authorities of information indicating a criminal offence threatening the life or safety of persons.

5. Shopping agent, list reading, store selection, home scan and AI manager (AI features, optional)

The shopping agent is an optional feature, disabled by default. It is enabled by the home administrator in the App. The agent runs on the Operator's servers: at the administrator's instruction it searches for and compares products and places orders in online shops to which the administrator has connected the home's accounts. The agent and the reading of a shopping list from a photo or dictation are artificial intelligence (AI) systems; their responses may contain errors.
With “our tokens” billing (section 6 point 2), the agent uses AI models of Anthropic PBC on the Operator's account. With the home's own API key, the agent uses a model from the provider chosen by the home administrator from among those made available by the Operator: Anthropic PBC, OpenAI or xAI. Shopping list reading always uses an Anthropic PBC model on the Operator's account. Before first use, the home administrator confirms in the App that they have read the rules for transferring data to the model provider and allows such transfer; the scope of this data is described in the privacy policy.
The agent places orders on behalf of the home administrator, on their shop account and using the payment method saved by the administrator in the shop. The party to the contract with the shop is the home administrator; the Operator is not the seller and is not liable for the shop's performance of the contract (delivery, quality of goods, returns to the shop).
The agent acts within the limits set by the administrator (list of shops, per-task and monthly amount limit, time). An order above the limit requires the administrator's confirmation in the App. The agent does not enter payment card details or BLIK codes – it uses the payment method saved in the shop; if the shop or bank requires additional payment confirmation, the administrator provides it.
The agent carries out the task according to the content of the list and the administrator's settings (shops, limits, substitutes), selecting products within the description of the item; AI responses may contain errors (point 1). The administrator is responsible for the content of the task and the settings, checks the order after it has been placed (shop confirmation, run history in the App) and exercises, against the shop, the right to return goods or to withdraw from the sales contract. The Operator is not liable for an order consistent with the task and settings, including where the agent has chosen a variant, brand or substitute falling within the item description, nor for an order confirmed by the user. If the agent places an order clearly inconsistent with the task or the set limits (e.g. a product other than the one described, a different quantity, a limit exceeded without confirmation), the Operator refunds the fee for that run; the administrator reports the error promptly, at the latest within the period for returning goods to the shop. Towards Business Users, the Operator is not liable for damage resulting from orders placed by the agent, except for damage caused intentionally.
Logins and passwords to shops and the home's own API key for the model provider are encrypted on the administrator's device. They are decrypted only by the Operator's agent server, automatically and for the duration of the run; during that time the Operator technically has access to them. The Operator does not use them for purposes other than the agent's work; the passwords and the key are not passed to the AI model. Some shops prohibit automated shopping in their terms; using the agent in such a shop may result in restriction of the shop account.
AI labelling. The agent's messages, questions and notifications are marked in the App with the label “AI agent”, and when the Agent screen is opened for the first time the App informs the user that they are talking to a program based on artificial intelligence, not to a human. The result of list reading is marked as read by AI. If the agent contacts a shop (e.g. customer service chat, order notes), it introduces itself as an AI assistant acting on behalf of the customer.
Home scan. The home scan is an optional feature of the Items module, disabled by default. It is enabled by the home administrator in the App, by giving the consent described in the privacy policy; the scan also requires the consent referred to in point 2. The AI model recognises items and furniture in frames of the camera image or in photos (scan frames) and in a dictated or typed description of a place's contents (dictation), and determines the schematic layout of the room on the room model. The scan always uses an Anthropic PBC model on the Operator's account, also in a home with its own API key. The scan is an artificial intelligence (AI) system; its results may contain errors, which is why recognised items go to the “To review” list and become part of the register only after approval. Before a scan the App shows a cost estimate, and during it – a counter; fees for the scan are described in sections 6 and 6a.
Store selection. In a home in which the shopping agent is enabled and the home administrator has given the consent referred to in point 2, after an item is added to the shopping list the App determines in which of the home's stores the agent is to look for it. It first uses earlier store selections in homes of the same owner (without an AI model and free of charge); where there are none, the store is proposed by an AI model on the basis of the item's name. Store selection always uses an Anthropic PBC model on the Operator's account, also in a home with its own API key. Store selection is an artificial intelligence (AI) system; its result may be wrong, which is why a store determined by an AI model is marked next to the item, a store chosen manually or resulting from a product link always takes precedence, and the home owner or a coordinator may change the store. The fee for store selection is due also where the item is later deleted, rejected or bought in another store; fees are described in sections 6 and 6a.
Virtual AI manager. A home administrator with the owner role may enable in the home the virtual AI manager (“Lokavi AI”), if the Operator has made this feature available in their home; the feature is disabled by default and requires the consent referred to in point 2. The AI manager is a program based on an AI model which, on behalf of the administrator, handles matters from the escalation chain: it reminds of tasks, hands them over to people on shift, reschedules deadlines (by no more than 7 days), closes matters where the assignee has given a reason, writes to workers in chat and in notifications in their language, approves purchase requests solely according to the rules set by the administrator and within the agent's limits, and passes to the administrator the matters it does not resolve. The AI manager introduces itself as artificial intelligence, and its messages are marked “Lokavi AI”; the administrator sees in the App the manager's conversations with workers and all of its actions. The AI manager does not evaluate workers and does not make decisions on the terms of their work or cooperation – those decisions belong exclusively to the administrator. Before enabling it, the administrator confirms the information card; by enabling the manager, the administrator instructs the Operator to process data for this purpose (Annex 2) and undertakes to inform the workers in advance (section 3 point 5). The AI manager always uses an Anthropic PBC model on the Operator's account, also in a home with its own API key. The administrator sets a monthly cost limit for the AI manager; once it is reached, where there are insufficient funds or after repeated errors, the AI manager pauses, and the matters return to the administrator. The administrator may disable the AI manager at any time with a single button. The AI manager is an artificial intelligence (AI) system; its messages and actions may contain errors. Fees are described in sections 6 and 6a.

6. Fees and agent balance

The App is free of charge, except for AI usage: the work of the shopping agent, the reading of a shopping list by an AI model (photo of a paper list, organising a dictated list), store selection for shopping list items by an AI model (section 5 point 9), the home scan (scan frames, dictation of a place's contents, the room layout on the room model – section 5 point 8) and the work of the virtual AI manager (section 5 point 10). The home payer pays for AI usage from the balance (this section) or under an AI subscription (section 6a). All prices are gross prices (including 23% VAT). The introduction of other paid plans will be announced in the App at least 30 days in advance; the existing free features will remain available to the extent described in the announcement.
Billing mode. The home administrator chooses whether the agent uses AI model tokens purchased by the Operator and billed to the home payer's balance or to the subscription limit (“our tokens”), or the home's own API key with the model provider (“own key”). With an own key, the home pays the provider directly for the agent's tokens on the provider's terms, and the Operator does not charge the balance for agent runs performed with that key; a run is billed according to the key used when it was started. Shopping list reading, store selection by an AI model and the home scan always use the Operator's tokens; in a home with an own key they are free of charge and do not require a balance. The virtual AI manager always uses the Operator's tokens and is paid also in a home with its own API key. The mode can be changed at any time; the change applies to subsequent runs.
Balance and home payer. Each home has a payer – one of the home owners logged in with an account (section 2 point 6) – whose balance covers the fees for AI usage in that home. The payer has one agent balance in Polish zloty, funded in advance (prepayment), shared by all homes for which they pay; the history on the Agent screen shows, for each fee, the home to which it relates. The balance is used solely to pay fees for AI usage in the payer's homes; the balance cannot be used to pay for goods in shops. The full balance and history are visible to the payer; other owners and coordinators of the home see the fees of their home, and the balance amount – only when the balance relates to a single home. The payer is the owner who created the home; in homes created before version 1.7 enters into force – the owner who made payments to the home's balance (where several owners did so – the one who paid in the most), where no one made payments – the owner who received the starter gift in the home, and if there is no such owner – the owner with an account who was added earliest. The balances of homes with the same payer are merged into one balance on the date version 1.7 enters into force, without any change to the amounts. The balance of a home to which an owner other than the payer made payments before that date is not merged: it remains a separate balance of that home until it is used up or refunded; every owner of the home sees its amount, and a refund of the unused part of the payments may be requested by the owner who made them (point 11). The payer is changed by the current payer, who indicates another home owner with an account, who accepts the change in the App; where the payer has deleted their account or is no longer a home owner, another home owner with an account may take over the payments. A change of payer does not transfer the balance: the funds remain in the previous payer's balance, and subsequent fees of the home are covered by the new payer's balance.
Top-up. The balance is topped up by prepayment, only in the browser version of the App – not in the iOS and Android apps, which show the balance and the fee history but do not allow topping up. The top-up is ordered by the home payer (point 3 and section 2 point 6): they choose an amount from among the amounts shown in the payment window, tick two separate boxes – acceptance of the Terms, and a request to start performance before the expiry of the period for withdrawing from the contract together with acknowledgement of the consequences of that request (section 9 point 3) – and click “I order and pay”. Payments are handled by Stripe Payments Europe, Limited (e.g. card, BLIK). Payments are accepted in Polish zloty; any currency conversion and its cost depend on the bank or card issuer of the person paying. The top-up contract is concluded, and the amount is credited to the balance, upon confirmation of the payment by Stripe. After payment, the Operator sends by e-mail a confirmation of the conclusion of the contract containing the statements made, information on the right of withdrawal, the model withdrawal form and the Terms as an attachment. On request (e.g. after providing a NIP at payment), the Operator issues an invoice.
Price List. The model providers' rates, the current exchange rate, the Operator's fee, the start threshold, the top-up amounts, the subscription plans and example costs are set out in the Price List – available in the payment window in the browser version of the App.
AI usage fee. After each agent run (shopping, searching for and comparing offers, a test login to a shop), after each reading of a shopping list by an AI model and after each recognition in the home scan (scan frame, dictation, room layout on the room model), a fee is charged for the AI model tokens used: the cost of the tokens used in the run according to the model provider's rates in USD × the NBP average USD exchange rate (table A) from the last business day before the day of the run × 1.30 (Operator's fee: 30% of the token cost) × 1.23 (23% VAT), rounded up to 1 grosz. If the home has an AI subscription, the fee first reduces the subscription limit, and only the part above the limit is charged to the balance (section 6a). Store selection is billed once per day: after the end of the day (according to the home's time zone), one fee is charged for all store selections in the home on that day, calculated in the same way (model provider's rates, NBP exchange rate, Operator's fee, VAT) from the total token cost and rounded to 1 grosz; a total amount below half a grosz carries over to the next day. After each run of the virtual AI manager (one handling of the home's matters using an AI model), a fee calculated in the same way is charged, within the monthly cost limit for the AI manager set by the home administrator (section 5 point 10). The cost of each run is visible in the history on the Agent screen, as is the cost of list readings, store selection, the home scan and AI manager runs.
Failed runs. For a run that failed for reasons attributable to the Operator – an agent software error, a browser or server failure, an AI model provider error when working on the Operator's key, the run exceeding its time limit or loss of connection with the agent – the home does not pay: the fee is charged and immediately refunded to the balance (or to the subscription limit), which is visible in the history. The fee remains due where the run did not end in a purchase for reasons beyond the Operator's control – in particular due to unavailability of the product or shop, incorrect or outdated shop login details, the home's failure to answer the agent's question, cancellation of the run by the user or an error of the home's own API key – because the agent performed work and used tokens. In other cases, and also where the fee was not refunded although it should have been, a complaint may be filed (section 9 point 1); once the complaint is accepted, the Operator refunds the fee to the balance.
Insufficient funds. A new run billed to the balance starts only if the balance exceeds the start threshold stated in the Price List (currently 2 zł) or the home has an AI subscription with an unused limit; shopping list reading, store selection by an AI model and the home scan require a positive balance or an unused limit (this does not apply to a home with an own key); without them, the store for a new item is determined without an AI model – according to earlier selections or default rules. With a lower balance, tasks wait for a top-up and are not lost. A run in progress is not interrupted because of the balance, so the balance may fall slightly below zero; a negative balance is offset by the next top-up and is not pursued in any other way.
Order of settlement. Fees are covered successively by: the subscription limit, funds granted by the Operator free of charge (the starter gift and other funds granted without payment), payments – starting from the oldest.
Starter gift. A home with agent billing (every home except the Operator's homes, including a home using its own API key) receives from the Operator a one-off 20 zł credited to its balance – once per home owner's account, regardless of the number of their homes. The gift may be used only for AI usage; it does not expire, cannot be paid out, refunded or exchanged for money, and is forfeited when the home is deleted. The Operator may end the gift promotion for new homes without affecting gifts already granted.
Validity and refund of the balance. The balance does not expire and cannot be transferred to another payer's balance, including on a change of the home payer (point 3). The unused part of payments – payments less the fees covered by them according to point 9, excluding funds granted free of charge – is refunded by the Operator at the request of the payer – and, in the case of a home balance with payments from an owner other than the payer (point 3), at the request of the owner who made the payment – submitted at any time (by e-mail, section 1), within 14 days of the request, to the payment method used for the payment, and where this is impossible – by bank transfer to the indicated account, free of charge. The refunded amount reduces the balance.
Price changes. The model providers' rates and the NBP exchange rate are objective factors: a change in them applies to runs started after the change, and the current rates are set out in the Price List. A change of the Operator's fee (30%), the start threshold or the rules for calculating fees requires an amendment of the Terms (section 10) and gives the right to terminate the contract with a refund of the balance (point 11). A change of the top-up amounts does not apply to payments already made. The Operator corrects incorrectly charged fees on the balance and, on request, refunds them to the payment method used for the payment.

6a. AI subscription

What the subscription is. The AI subscription is a contract for an indefinite period, renewed automatically every month – a voluntary way of paying for AI usage in a home that uses the Operator's tokens (“our tokens”, section 6 point 2): the payer pays a fixed amount every month, and AI usage up to the plan limit is covered by the subscription instead of the balance. A subscription is not needed to use the agent – without a subscription, fees are charged to the balance. A subscription is not ordered for a home using its own API key.
Plans. The Operator offers the following plans:
- Rodzina – 19 zł per month, AI usage limit of 22 zł per billing period;
- Rodzina+ – 39 zł per month, AI usage limit of 47 zł per billing period.
The prices are gross amounts (including 23% VAT); the plans are also set out in the Price List. On request, the Operator issues an invoice.
Subscription for several homes. The payer (section 6 point 3) has one subscription, which may cover several of their homes located in countries where the agent operates. The subscription price is the plan price for the first home plus a surcharge for each additional home covered by the subscription, stated in the Price List (currently 10 zł per month in the Rodzina plan and 20 zł per month in the Rodzina+ plan); the usage limit increases with each additional home by a part of the plan limit proportional to the surcharge (currently by 11.57 zł in the Rodzina plan and by 24.10 zł in the Rodzina+ plan) and is shared by all homes of the subscription. A home may be covered by only one subscription at a time. A payer who, on the date version 1.7 of the Terms enters into force, has several subscriptions keeps the subscription of the most expensive plan (if equal – the oldest one). The other subscriptions are not renewed after the end of the period paid before that date (free of charge and without affecting that period). Their homes join the retained subscription only if the payer adds them on the terms of point 3 (consent to the surcharge in the browser version of the App); adding a home before the end of the paid period of the ended subscription does not give rise to a surcharge for that period. AI usage in homes that have not been added is charged to the balance. The Operator informs the payer of these consequences by e-mail together with the information on the amendment of the Terms.
Order and payment. The subscription is ordered by the home payer (section 6 point 3 and section 2 point 6), only in the browser version of the App – not in the iOS and Android apps, which show the subscription status and limit usage but do not allow ordering it. Where the payer pays for several homes, they choose the homes covered by the subscription when ordering. Before the order, the payment window shows the price, the limit and the rules for renewal and cancellation; the payer ticks two separate boxes – acceptance of the Terms, and a request to start performance before the expiry of the period for withdrawing from the contract together with acknowledgement of the consequences of that request (section 9 point 4) – and clicks “Order with obligation to pay”. Payments are handled by Stripe Payments Europe (payment card or Link). The subscription contract is concluded, and the subscription starts, upon confirmation of the first payment by Stripe; the Operator sends confirmation of the conclusion of the contract by e-mail, as with a top-up (section 6 point 4). Adding another home to an ongoing subscription takes place only in the browser version of the App (Agent screen or creating a new home), at the express request of the payer: before the home is added, the App shows the surcharge and the increase in the limit, and the payer ticks consent to the surcharge and the same two statements as when ordering the subscription. The surcharge for the current period, proportional to the number of its remaining days, is charged immediately to the subscription's payment method, and the home joins the subscription upon confirmation of that payment by Stripe; if the payment fails, the home is not covered by the subscription. The Operator sends by e-mail a confirmation of adding the home containing the statements made, information on the right of withdrawal and the model withdrawal form, as when ordering the subscription. A home created in the iOS or Android app or without the payer's consent is not covered by the subscription – AI usage in it is charged to the balance.
Automatic renewal. The billing period lasts one month from the date of the first payment. The subscription renews automatically every month until cancelled: at the beginning of each subsequent period, Stripe charges the subscription price (the plan price including the surcharges for additional homes, point 2) to the saved payment method. The renewal date is visible on the Agent screen.
Usage limit. The limit is the amount of AI usage in a billing period, calculated in the same way as fees charged to the balance (section 6 points 6 and 7: token cost, exchange rate, Operator's fee, VAT; runs that failed for reasons attributable to the Operator do not reduce the limit). AI usage in the home (agent runs, shopping list readings, store selection, the home scan and AI manager runs) first reduces the limit for the current period. Usage above the limit is charged to the payer's balance on the terms of section 6; when the limit has been used up and the balance does not exceed the start threshold, new runs wait until a top-up or until the beginning of the next period. The App notifies the home administrators when the limit has been used up.
Unused limit. The unused part of the limit expires at the end of the billing period: it does not carry over to the next period, does not fund the balance and cannot be paid out or refunded, subject to point 9 and section 9. The limit does not constitute funds on the balance.
Failed payment. If the payment for the next period fails, Stripe retries it. For 3 days from the end of the paid period, the subscription continues to work; after that, until a successful payment, AI usage is charged to the balance. If the retries fail, the subscription expires without additional costs.
Cancellation. The payer may cancel the subscription at any time, free of charge – in the browser version of the App (Agent screen → “Manage subscription”, Stripe customer portal; the button is not available in the iOS and Android apps) or by writing to the Operator (section 1). Cancellation takes effect at the end of the current, paid period: until that day the subscription and the limit work, and the next payment will not be charged. No refund is due for a period already started, subject to point 9, section 9 and complaints. In the same portal, the payer changes the payment method and downloads invoices. The payer may also remove one of several homes from the subscription (Agent screen in the browser version): the subscription price decreases from the next period, and no refund is due for the current period; the limit for the current period remains unchanged.
Deletion of the home and termination of the service. Deletion of the home (section 8) ends its subscription: the Operator cancels it at the latest before the next renewal, and refunds a payment charged for a period started after the deletion of the home to the payment method used for the purchase. Where the subscription covers several homes, the deletion of one of them, a change of its payer or a change of the home's country to a country where the agent does not operate removes that home from the subscription, and the other homes remain covered by it: the price decreases from the next period, and the Operator refunds the surcharge for that home charged in a period started after the removal to the payment method used for the purchase. If the Operator ceases to provide the AI features, the subscription ends at that moment, and the Operator refunds the part of the fee for the current period proportional to the number of remaining days of the period.
Change of prices and limits. The Operator may change the prices and limits of the plans for the important reasons listed in section 10 point 1. A change favourable to the subscriber (lower price, higher limit) may take effect immediately. The Operator informs by e-mail and in the App, at least 30 days in advance, of a price increase or a reduction of the limit of an ongoing subscription; the change applies from the first period started after that date, and a subscriber who does not accept it may cancel the subscription before then. The change does not apply to a period already paid.

7. Availability and liability

The Operator makes efforts to ensure that the App works without interruptions; it announces maintenance work in the App where possible.
The Operator is liable for the conformity of the paid AI features with the contract on the terms of Chapter 5b of the Consumer Rights Act (bringing into conformity, price reduction, withdrawal from the contract), and otherwise – on the general terms of the Civil Code. The Operator is liable for the actions of the providers whose services it uses (e.g. AI model, payment and hosting providers) as for its own.
The App is an auxiliary tool. The Operator is not liable for content entered by users, for users' decisions made on the basis of data in the App or for the consequences of a user disclosing their password or PIN to third parties, unless the damage results from non-performance or improper performance of the contract by the Operator.
The provisions of the Terms do not exclude or limit the consumer's rights arising from mandatory provisions of law.

8. Deletion of account and home

The account can be deleted independently: login page (start) → after logging in, “Delete account”. Deleting the account unlinks it from all homes; entries in the homes remain without a link to the account. Before the account is deleted, the App shows the payer's balance. Upon deletion of the account, the Operator refunds the unused part of payments (section 6 point 11) to the payment method used for the payment, within 14 days, without a request; funds granted free of charge are forfeited. From that moment, the balance does not cover fees in the homes of the deleted account: AI usage in those homes requires another owner to take over the payments (section 6 point 3), and the home drops out of the deleted account's subscription at the end of the paid period.
A home is deleted by its administrator (Settings → Home → “Delete household”) or by the Operator at the administrator's request. The home's data is erased within 30 days.

9. Complaints and withdrawal from the contract

Complaints. Complaints (including those concerning fees and agent runs) may be filed by e-mail to support@lokavi.pl or in writing to the Operator's address. It is advisable to provide: contact details, the home, a description of the problem (e.g. the date of the run) and the request. The Operator responds by e-mail within 14 days of receiving the complaint; failure to respond within this period means that the complaint is accepted. Where the service does not conform to the contract, the consumer is entitled to the rights under Chapter 5b of the Consumer Rights Act.
Withdrawal from the contract for use of the App. A consumer may withdraw from the contract for use of the App within 14 days of creating an account, without giving any reason – by deleting the account or by writing to the Operator.
Withdrawal from a top-up. A consumer may withdraw from a balance top-up contract within 14 days of its conclusion (payment confirmation), without giving any reason. Before payment, the consumer requests the start of performance before the expiry of that period and acknowledges the consequences of that request (section 6 point 4). After withdrawal, the consumer pays for the runs settled from that payment up to the moment of withdrawal, according to the prices in section 6 (order of settlement – section 6 point 9); the Operator refunds the unused part of the payment within 14 days of receiving the statement, to the payment method used for the payment, at no cost to the consumer. If, before the expiry of the period, the entire payment is used for runs performed at such request, the right to withdraw from that contract expires. The starter gift and other funds granted free of charge are not refundable.
Withdrawal from the subscription. The AI subscription is a contract for the supply of digital content and digital services. A consumer may withdraw from it without giving any reason within 14 days of its conclusion (confirmation of the first payment). The subscription starts immediately after the first payment – before payment, the consumer requests the start of performance before the expiry of the withdrawal period and acknowledges the consequences of that request (section 6a point 3). After withdrawal, the subscription ends, and the consumer pays the part of the price proportional to the number of full days from the date of payment to the date of withdrawal in relation to the number of days in the billing period; the Operator refunds the rest of the price within 14 days of receiving the statement, to the payment method used to purchase the subscription, at no cost to the consumer. Fees charged to the balance (including for usage above the limit) are settled according to point 3. Automatic renewal of the subscription is not the conclusion of a new contract and does not open a new withdrawal period – the subscription can be cancelled at any time with effect at the end of the period (section 6a point 8). Adding another home to the subscription (section 6a point 3) is an amendment of the subscription contract for an additional fee. A consumer may withdraw from it without giving any reason within 14 days of confirmation of the surcharge; after withdrawal, the home ceases to be covered by the subscription, the subscription price returns to the previous price from the next period, and the consumer pays the part of the surcharge proportional to the number of full days from the day of payment to the day of withdrawal; the Operator refunds the rest of the surcharge on the terms of this point. Withdrawal from adding a home does not affect the subscription of the other homes.
How to withdraw. It is sufficient to submit an unequivocal statement before the expiry of the period: using the “Withdraw from the contract” button on the Agent screen in the browser version of the App (the button is visible for 14 days from each payment; after the name and surname and an e-mail address are provided, the Operator sends a confirmation to that address), by e-mail to support@lokavi.pl or by post to the Operator's address. The model form in Annex 1 may be used (the same model is included in the payment confirmation e-mail); this is not mandatory. To meet the deadline, it is sufficient to send the statement before the deadline expires. The Operator promptly confirms receipt of the statement by e-mail.
The provisions of points 2–5 also apply to the person referred to in section 1 (definition of Consumer, second sentence).

10. Amendments to the Terms

The Operator may amend the Terms for important reasons: changes in legislation or decisions of authorities; changes in the terms of the providers on which the service depends (AI model, payment and hosting providers); changes in the costs of providing the service (provider prices, exchange rates, taxes); introduction of new features or services; replacement of the AI model with an equivalent or better one; security reasons or prevention of abuse.
The Operator informs of an amendment by e-mail and in the App at least 14 days before it enters into force, and of a change in prices, the Operator's fee, limits or a change that significantly worsens the service – at least 30 days in advance. Amendments solely favourable to users may enter into force on the day of their announcement.
A user who does not accept an amendment may, before it enters into force, terminate the contract free of charge by deleting the account or by writing to the Operator; the Operator refunds the unused paid-in part of the balance (section 6 point 11), and the subscription ends with a refund of the part of the fee proportional to the number of remaining days of the period. If the user does not terminate the contract before the amendment enters into force, the amendment is binding on them. A consumer may also terminate the contract within 30 days of a change to the digital service that significantly and negatively affects its use (Article 43q of the Consumer Rights Act).
The Operator may transfer the contract only to an entity that takes over the App in its entirety and ensures at least the same terms; it informs of this by e-mail and in the App at least 30 days in advance. Until then, the user may terminate the contract free of charge with a refund of the balance; the balance passes to the acquirer. Legal succession by operation of law (e.g. transformation or merger of the company) does not require notification or consent of the user.

11. Governing law and disputes

Polish law applies to the contract. With respect to consumers, the choice of law does not deprive them of the protection afforded by the mandatory provisions of the country of their habitual residence.
A consumer may use out-of-court methods of handling complaints and pursuing claims, in particular contact a municipal or district consumer ombudsman or submit a request for mediation or for the case to be heard by a permanent consumer arbitration court to the authorised entity competent for the Operator: the Masovian Voivodeship Inspector of Trade Inspection in Warsaw, ul. Sienkiewicza 3, 00-015 Warszawa. The register of authorised entities is kept by the President of the Office of Competition and Consumer Protection. The Operator consents to participate in proceedings for the out-of-court resolution of consumer disputes.

12. Language versions

The App, the Terms and the privacy policy are available in several languages. The user chooses the language in the App (Settings); by default, the App uses the phone's language, if it is available.
The Terms have been drawn up in Polish. Versions in other languages are translations prepared using an artificial intelligence tool. The Polish version is always available in the App and on this page. The App records the language in which the user accepted the Terms.
A consumer may also rely on the version of the Terms in the language in which they accepted them. If that version differs from the Polish version, the provision more favourable to the consumer applies.
With respect to a Business User, the Polish version prevails, and where the Business User accepted the Terms in a language other than Polish – the English version.
The provisions of this section, like the choice of law (section 11 point 1), do not deprive a consumer of the protection afforded to them by the mandatory provisions of the country of their habitual residence.

Annex 1. Model withdrawal form

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

– To: Sebastian Jabłoński spółka komandytowa, ul. Bonifraterska 17, 00-203 Warszawa, e-mail: support@lokavi.pl
– I/We(*) hereby give notice that I/we(*) withdraw from my/our contract for the provision of the following service(*): top-up of the Lokavi Home agent balance of .......... in the amount of .......... / AI subscription “..........” of .......... / adding the home “..........” to the AI subscription of ..........
– Date of conclusion of the contract(*)
– Name and surname of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is sent on paper)
– Date

(*) Delete as appropriate.

Annex 2. Personal data processing agreement

Parties. The home administrator who processes in the App the data of people they employ or cooperate with (domestic workers), or of other people, for purposes going beyond purely personal or household activities (hereinafter: the Controller), as a controller within the meaning of Article 4(7) GDPR, entrusts the Operator – as a processor within the meaning of Article 4(8) GDPR – with the processing of such data. The agreement is concluded when such persons are added to the home and remains in force for as long as the home exists.
Subject matter and purpose. Maintaining task plans, schedules, registers, reports, chat and quality control photos in the App and, where content translation is enabled in the home, translation of the entered content into the languages of the people in the home, and, where the Controller enables the virtual AI manager, the handling of matters from the escalation chain by an AI model (reminders, handing over and rescheduling of tasks, messages to workers, passing matters to the Controller) – solely for the purpose of providing the Controller with the App's features. Type of data: first name, role, position, PIN (hash), e-mail address (optional), data on task completion and working time (including reasons for skipping tasks and the day's schedule), photos, messages (including messages exchanged with the AI manager). Categories of persons: workers and associates of the home, household members.
Operator's obligations. The Operator: (a) processes the data only on documented instructions from the Controller – the instructions consist of the Terms, the settings and the Controller's actions in the App; (b) ensures that persons authorised to process the data have committed themselves to confidentiality; (c) applies the measures under Article 32 GDPR described in the privacy policy (encryption of connections, isolation of homes, hashes of passwords and PINs, backups, access control); (d) assists the Controller in fulfilling the rights of data subjects and the obligations under Articles 32–36 GDPR, in particular by providing data export and deletion in the App; (e) notifies the Controller of a personal data breach without undue delay, no later than 48 hours after becoming aware of it; (f) after deletion of the home, deletes the data within 30 days, unless the law requires it to be stored; (g) makes available the information necessary to demonstrate compliance with its obligations and allows audits – primarily by making documentation available, and on-site audits with at least 30 days' prior notice and at the Controller's expense.
Sub-processors. The Controller gives general authorisation for the Operator to use the further processors listed in the privacy policy (section 4), in particular: Supabase Inc. – database and files, servers in the EU; Resend Inc. – sending e-mails; GitHub Inc. – hosting of the App's files; Apple and Google – push notifications; Anthropic PBC – translation of content entered in the home into the languages of the people in the home, where translation is enabled, and the model of the virtual AI manager, where the Controller enables it (USA, standard contractual clauses). The Operator informs by e-mail, at least 14 days in advance, of an intended addition or replacement of a sub-processor; during that time the Controller may object and terminate the agreement. The Operator imposes the same obligations on sub-processors and is liable for them as for itself. Transfers of data outside the European Economic Area take place only on the basis of Chapter V GDPR.
Matters not regulated herein are governed by Article 28 GDPR.